1. Service provider
Patrono is a software service developed and maintained by CAUTUS SISTEMI d.o.o. for computer systems, with registered office at Hribarov prilaz 2, 10000 Zagreb, VAT ID HR65960598095, registered with the Commercial Court in Zagreb (hereinafter: the Provider).
2. Subject of the agreement
The Provider gives the Customer access to the Patrono application via a web browser, with associated modules for operations overview, shift scheduling, food cost tracking, menu, checklists and HACCP records, in line with the selected plan.
3. Registration and user accounts
To use the service, the Customer creates an account with accurate and complete information. The Customer is responsible for safeguarding access credentials and for all activity carried out through the account. The Customer must report any suspected unauthorised access to the Provider without delay.
4. Price and payment
The monthly and annual fees per location are listed in USD on the pricing page (https://getpatrono.com/us/pricing). The monthly fee is charged in advance for each month and the annual fee in advance for 12 months. The Provider issues an invoice for every charge. Prices do not include taxes. 30-day money-back guarantee: if the Customer cancels within 30 days of the first payment, the Provider refunds that payment in full. Founding offer: the first five US venues keep the price of their first payment for two years from that payment.
Payment delay of more than 30 days may result in suspension of access to the service until the obligation is settled.
5. Duration and cancellation
The agreement is concluded for an indefinite period, with no minimum term. The Customer may cancel the service at any time, with no notice period, in the app (Settings, Subscription) or by writing to info@getpatrono.com. The service remains active until the end of the current billing period.
The Provider reserves the right to terminate the agreement in case of material breach of these Terms, abuse of the service, or non-payment.
6. Customer obligations
The Customer undertakes not to use the service contrary to applicable law, not to attempt unauthorised access to other users' data, not to resell or sublicense the service, and to process any data entered into the system in line with personal data protection regulations.
7. Data and ownership
All data the Customer enters into the service, or that the service takes from the Customer's POS and e-invoices, remains the Customer's property. The Provider processes this data to provide the service, in line with the Privacy policy. At the Customer's request, the data is exported in a machine-readable format. The Provider may use the Customer's data in anonymised and aggregated form, from which neither the Customer nor any natural person can be identified, to develop and improve the service, including developing and training models for matching supplier invoice lines to ingredients, calculating food cost and forecasting demand. Models, methods and results derived from such data are the Provider's property. The Provider does not disclose data from which the Customer can be identified to third parties, except to the processors listed in the Privacy policy and where the law requires it. The data processing agreement published in Croatian at app.getpatrono.com/legal/dpa forms an integral part of these Terms and governs the processing of personal data that the Provider carries out as processor on the Customer's behalf.
8. Service availability
The Provider aims to keep the service available 24/7. In case of planned maintenance the Customer is notified in advance. The service may be temporarily unavailable due to circumstances outside the Provider's control (infrastructure outages, force majeure).
9. Liability
The Provider is not liable for indirect damages, lost profit or consequential losses arising from the use of the service. The Provider's total liability to the Customer in any 12-month period is limited to the amount the Customer paid the Provider in that period.
10. Changes to the terms
The Provider may update these Terms periodically. The Customer is notified of material changes by email at least 14 days in advance. Continued use of the service after the changes take effect constitutes acceptance of the updated terms.
11. Governing law and jurisdiction
These Terms are governed by the law of the Republic of Croatia. The court in Zagreb with competence by subject matter and territory has jurisdiction over any disputes arising from or in connection with these Terms.
12. Contact
For questions about these Terms write to info@getpatrono.com.