How to choose a POS for a Croatian hospitality venue in 2026.
A POS gets replaced once every five years, too rare to choose by a friend's recommendation. Ten questions a vendor must answer in writing before you sign.
Published 15 April 2026
Fiscalization must be a solved problem
The POS must be ready for Fiscalization 2.0 with written vendor confirmation that they are aligned with Tax Administration deadlines. A vendor who cannot give this confirmation is not a serious option for 2026.
Questions to ask: who covers the cost of upgrades, what is the timeline for updates, what happens if fiscal communication breaks because of a change on the Tax side.
Integrations with the tools you already use
Bookkeeping software, delivery platforms, reservation systems and operational tools above the POS. Check whether the POS has an open API or at least a standardized export to Excel or CSV.
Without an export you are locked into one ecosystem. Without an API, adding analytics or food cost tools later means manual data entry.
Support, on the day and at the time when problems happen
Saturday evening, busy Friday, the POS shows an error. What now? What is the support SLA, is there a 24/7 on-call team, what is average resolution time. If the vendor cannot answer, assume support exists only on weekdays 9 to 5.
Ask for references from existing clients who had a major incident. A 5-minute conversation with one operator says more than the vendor's marketing materials.
Hardware, ownership and warranty
Who owns the fiscal printer, tablet, terminal? Lease or purchase? How long is the warranty, what does a replacement cost when something breaks? What happens to the hardware if you cancel the contract?
Leases that look cheap monthly often hide duration and buyout clauses that are expensive when the venue changes ownership or location.
Pricing, what is included in the number
Monthly fee, number of stations, item count, user accounts, reports, integrations, support. Some vendors charge each as a separate module. Others have one subscription that includes everything.
Ask for a 18-month projection of the monthly cost for a realistic scenario for your venue. If the vendor cannot project the price, the relationship will be uncertain every month.
Migration from your existing POS
If you are switching POS, the menu, users, revenue history and open receipts must transfer. Who runs the migration, how long does it take, what cannot be transferred, what is the cutover plan from old to new?
Rule of thumb: a migration for a restaurant with 200 items takes 2 to 4 days with a vendor that does this regularly. If you are offered 'instant migration', ask for concrete references.
Takeaway
A POS is not the boss of the ecosystem, it is infrastructure. The right choice is one that does not get in the way when you want to add tools above it, while still handling fiscalization, receipt issuance and basic export at a level that holds for five years.
Apply this in your venue.
30-minute demo on your data. We will show you exactly where you can close the gap described in the article.