Terms of service.

Patrono is a software service developed and maintained by CAUTUS SISTEMI d.o.o. for computer systems, with registered office at Hribarov prilaz 2, 10000 Zagreb, VAT ID HR65960598095, registered with the Commercial Court in Zagreb (hereinafter: the Provider).

The Provider gives the Customer access to the Patrono application via a web browser, with associated modules for operations overview, shift scheduling, food cost tracking, menu, checklists and HACCP records, in line with the selected plan.

To use the service, the Customer creates an account with accurate and complete information. The Customer is responsible for safeguarding access credentials and for all activity carried out through the account. The Customer must report any suspected unauthorised access to the Provider without delay.

The monthly fee depends on venue size, number of locations and modules included in the plan. The Provider issues a regular monthly invoice. Prices do not include VAT.

Payment delay of more than 30 days may result in suspension of access to the service until the obligation is settled.

The agreement is concluded for an indefinite term, without an annual contract obligation. The Customer may cancel the service at any time by writing to info@getpatrono.com. The service remains active until the end of the current billing period.

The Provider reserves the right to terminate the agreement in case of material breach of these Terms, abuse of the service, or non-payment.

The Customer undertakes not to use the service contrary to applicable law, not to attempt unauthorised access to other users' data, not to resell or sublicense the service, and to process any data entered into the system in line with personal data protection regulations.

All data the Customer enters into the service remains the sole property of the Customer. The Provider processes that data for the purpose of providing the service, in line with the Privacy policy. At the Customer's request, data is exported in machine-readable format.

The Provider aims to keep the service available 24/7. In case of planned maintenance the Customer is notified in advance. The service may be temporarily unavailable due to circumstances outside the Provider's control (infrastructure outages, force majeure).

The Provider is not liable for indirect damages, lost profit or consequential losses arising from the use of the service. The Provider's total liability to the Customer in any 12-month period is limited to the amount the Customer paid the Provider in that period.

The Provider may update these Terms periodically. The Customer is notified of material changes by email at least 14 days in advance. Continued use of the service after the changes take effect constitutes acceptance of the updated terms.

These Terms are governed by the law of the Republic of Croatia. The court in Zagreb with competence by subject matter and territory has jurisdiction over any disputes arising from or in connection with these Terms.

For questions about these Terms write to info@getpatrono.com.