Terms of service.

Patrono is a software service developed and maintained by CAUTUS SISTEMI d.o.o. for computer systems, with registered office at Hribarov prilaz 2, 10000 Zagreb, VAT ID HR65960598095, registered with the Commercial Court in Zagreb (hereinafter: the Provider).

The Provider gives the Customer access to the Patrono application via a web browser, with associated modules for operations overview, shift scheduling, food cost tracking, menu, checklists and HACCP records, in line with the selected plan.

To use the service, the Customer creates an account with accurate and complete information. The Customer is responsible for safeguarding access credentials and for all activity carried out through the account. The Customer must report any suspected unauthorised access to the Provider without delay.

The monthly fee is 49.00 EUR per location for venues using the POS Sector POS system and 69.00 EUR per location for venues using Remaris. For annual billing the fee is 539.00 EUR or 759.00 EUR per location respectively. The monthly fee is charged in advance for each month and the annual fee in advance for 12 months. The Provider issues an invoice for every charge. Prices do not include VAT.

Payment delay of more than 30 days may result in suspension of access to the service until the obligation is settled.

If a monthly Remaris subscription ends before the third monthly payment, the Provider makes a one-off charge of 200.00 EUR + VAT for the cost of activating access to the Remaris POS data. The charge is made when the subscription ends, to the card saved for the subscription. This provision applies to subscriptions concluded on or after 21 October 2026.

The agreement is concluded for an indefinite period, with no minimum term. The Customer may cancel the service at any time, with no notice period, in the app (Settings, Subscription) or by writing to info@getpatrono.com. The service remains active until the end of the current billing period. Article 4, paragraph 3 also applies to a monthly Remaris subscription.

The Provider reserves the right to terminate the agreement in case of material breach of these Terms, abuse of the service, or non-payment.

The Customer undertakes not to use the service contrary to applicable law, not to attempt unauthorised access to other users' data, not to resell or sublicense the service, and to process any data entered into the system in line with personal data protection regulations.

All data the Customer enters into the service, or that the service takes from the Customer's POS and e-invoices, remains the Customer's property. The Provider processes this data to provide the service, in line with the Privacy policy. At the Customer's request, the data is exported in a machine-readable format. The Provider may use the Customer's data in anonymised and aggregated form, from which neither the Customer nor any natural person can be identified, to develop and improve the service, including developing and training models for matching supplier invoice lines to ingredients, calculating food cost and forecasting demand. Models, methods and results derived from such data are the Provider's property. The Provider does not disclose data from which the Customer can be identified to third parties, except to the processors listed in the Privacy policy and where the law requires it. The data processing agreement published in Croatian at app.getpatrono.com/legal/dpa forms an integral part of these Terms and governs the processing of personal data that the Provider carries out as processor on the Customer's behalf.

The Provider aims to keep the service available 24/7. In case of planned maintenance the Customer is notified in advance. The service may be temporarily unavailable due to circumstances outside the Provider's control (infrastructure outages, force majeure).

The Provider is not liable for indirect damages, lost profit or consequential losses arising from the use of the service. The Provider's total liability to the Customer in any 12-month period is limited to the amount the Customer paid the Provider in that period.

The Provider may update these Terms periodically. The Customer is notified of material changes by email at least 14 days in advance. Continued use of the service after the changes take effect constitutes acceptance of the updated terms.

These Terms are governed by the law of the Republic of Croatia. The court in Zagreb with competence by subject matter and territory has jurisdiction over any disputes arising from or in connection with these Terms.

For questions about these Terms write to info@getpatrono.com.